# Grievance and contact

How to reach SpoonCub about support, billing, privacy, or closing an account.

SpoonCub is operated by TechInventify. Write to us here about the website or the staff app.

# Write or call

TopicWhere

Help with the app[support@spooncub.com](mailto:support@spooncub.com)
Plans, invoices, and refunds[billing@spooncub.com](mailto:billing@spooncub.com)
A new restaurant, or a question before you join[sales@spooncub.com](mailto:sales@spooncub.com)
Privacy, a copy of your information, or closing the account[support@spooncub.com](mailto:support@spooncub.com)

You can also call the phone number on the website and on the Help screen in the staff app. From the app, a support request reaches the same place.

# What to include

- Your restaurant name, and your sign-in name if you have an account.

- What you want: help, a refund, a copy of your information, or closure.

- For closure or a copy of your information, write from the owner's email so we know it is you.

# How quickly we reply

We aim to reply within a few working days. Refunds follow the [refund page](https://spooncub.com/legal/refunds/index.md). If we cannot match a request to the owner, we will ask you to confirm it before we act.

The [privacy policy](https://spooncub.com/privacy/index.md) says what we keep. The [terms of use](https://spooncub.com/terms/index.md) are the rules of the service.

Human-readable page: https://spooncub.com/legal/grievance