Restaurants use WhatsApp because guests already have it. The thread then becomes the menu, the order, the payment proof, and the complaint. That collapse is the problem.
WhatsApp alone
- No shared view of open orders.
- Prices drift.
- Fine for a handful of tiffin clients who never overlap.
SpoonCub plus WhatsApp
- Take the order as a parcel ticket.
- After it is completed, share the bill text on WhatsApp.
- The chat is delivery of the bill, not the record.
Which one to run
There is no WhatsApp API here. Sharing opens a chat the staff member sends. Payment is still marked inside the order.
Related: Software for home food businesses.
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