Self-Ordering vs Waiter Ordering: Which Is Better for Restaurants?

Self-ordering shifts mistakes to the guest and support to you. Waiter ordering keeps a person accountable for the ticket.

Self-ordering

• Kiosk, QR, or a guest phone.
• Works for a food court or a cafe that wants fewer staff.
• Not a SpoonCub feature.

Waiter ordering

• A person hears 'less spicy' and writes it on the ticket.
• SpoonCub stores that as a remark and a line item.
• Better when hospitality is part of the meal.

Which one to run

A small restaurant with two waiters should arm the waiters, not ask every table to install something.

Related: QR ordering vs staff ordering.

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